Understanding your customers and citizens has never been easier. There are many tools available now through esd-toolkit that will support you in making policy decisions, design efficient services around the needs of your locality and generate creative solutions. These methods will not only save money but will also improve customer satisfaction.
The government and citizen expectation of local government is increasingly more demanding and with CSR 10-13 (Comprehensive Spending Review) and the localism agenda it will not be possible to provide services as they have been traditionally offered. Only by understanding the needs of your locality will you be able to make intelligent judgments and tough decisions as to what is really important to people, keeping both politicians and the public satisfied.
A multi dimensional approach can give weighty evidence to service design to enable councils to do more with less yet protect the vulnerable.
Freely available for all registered local government officers are maps with information gathered by CLG, academic bodies and the Delivery Innovation Team. These maps show:
Subscribed esd-toolkit users and esd-suppliers consultants also see maps built from ONS data on
Anyone from subscribed local authorities can also see commercially licensed data sets from: