esd-standards
improving together: What is esd?

What is esd?

esd stands for effective service delivery and this website incorporates various different tools which help local authorities from the UK deliver services to residents more effectively.

There are three distinct subscription status in the esd-toolkit:

1) Subscribed - Your organisation pays an annual subscription and you have full access to all the functionality and events.
2) Registered - You login to the esd-toolkit but your organisation  does not pay any annual subscription.  You have limited access to functionality.
3) Open - You don't need to login, this area is open to all.

These levels of subscription are indicated on each of the functions with the following key: 
 
 You have the functionality
 You don't have the functionality
 
 

Which section should I use?

esd-toolkit 

This is an on-line- service and active community for local authorities. There are registered users from every UK authority, the vast majority of which subscribe to get the full esd-toolkit suite of tools, maps, meetings and support services. For more information about how esd-toolkit can help your authority view what is esd-toolkit?

esd-standards

esd-standards are controlled lists, cross-references and data interchange standards for use by the public sector. Some standards form part of the e-Government Interoperability Framework (e-GIF). They are built into many local authority and private sector computer systems and provide the common language that underpins esd-toolkit. For more information on the standards and individual lists view what are all these lists?

esd-forums

An on-line discussion area with more than 20 thousand registered users - mainly (but not limited to) local government officers who wish to share information with their peers and with CLG. Forums are supported by esd-toolkit's engagement and technical teams and by government specialists (for example for the Data Interchange Hub and NI 14). You can choose the forums you wish to view via the My Profile page.

esd-suppliers

A community of private sector suppliers to local government who are committed to use of practical standards. Suppliers provide data and services in support of esd-toolkit's main themes and can offer special terms to subscribing local authorities.

esd-communities

Mini websites within esd-toolkit enhance work under each theme and with special interest groups such as the Data Interchange Hub, Information Citizens, Places, Local Information Citizens, A-Z Scotland, who maintain their own information.

What are your interests?

esd for policy and performance
Highlighting government and local measures of outputs and identifying the levers that can be used to improve performance.

esd for customer insight
Helping you understand your customers better so they are served more in line with their needs.
 

esd for business improvement
Structuring information within and between local authorities for more efficient service delivery.

esd for information management
Maintains a set of inter-related lists that are used to index and cross reference each piece of information making it possible to share meaningfully between local authorities and for you to benchmark against others.